Frequently Asked Questions

Yes, our products are made with all-natural ingredients and they are suitable for all ages.

Yes, our products can be used by both men and women.

Although we promote natural hair, our products are suitable for all hair types and textures.

We’re here to answer all your questions. Please email customersupport@au-ntrl.com for any questions or concerns, and we will get back to you within 24 hours.

We currently do not accept any returns and no refunds will be given.

For any damage or defective products, please email customersupport@au-ntrl.com with photos of the products upon arrival. If any item is damaged or defective we will be happy to exchange it for you.

USPS for domestic orders and DHL for international orders.

For domestic orders, please allow 3-7 business days for your order to process and 1-3 days for orders to be shipped once your tracking number is sent.

For international orders, please allow 3-7 business days for your order to process and 1-3 weeks for orders to be shipped once your tracking number is sent.

Monday through Friday.